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How to connect SSO for JSD customers?

Hi all,

I have a Jira Service Desk Cloud and use it as our internal ticketing system.
The customers are coming from Office 365 AD which I own.

Is there a way for me to integrate the AD with JSD for the customers? So they wont have to sign in and can log in using SSO.

Many thanks. 

2 answers

0 votes

Yes, you need an active Atlassian Access subscription to enable SSO.

Further, this thread should help on SSO for JSD customers:
https://community.atlassian.com/t5/Jira-Service-Management/Setting-up-SSO-for-service-desk-customers/qaq-p/918571

Presently, only by utilizing Atlassian Access

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