How to configure dynamic request types

[Shankar Mishra]

I am setting JSM for one of our team and we need Dynamic request types , Based on particular location , respective Request types should be visible. I am interested to know if this feature can be implemented ? if not then what is best approach for such ask.

[Megan Makowiecka]

@Shankar Mishra unfortunately, there isn't anything built in that allows for dynamic forms within Service Management that I've found to do this.

It's a shame that this option isn't available.

I'm afraid that you will more than likely need to purchase a plugin to accomplish what you are looking for. 

Extension for Jira Service Management is a very useful tool that can allow for dynamic forms as well as set restrictions on what items you want different groups to see.

Another option is ScriptRunner. It's a Swiss army knife when it comes to unique configurations. 

[Kian Stack Mumo Systems]

@Shankar Mishra, 

Welcome to the community!

You could hide them based on user groups - using this add-on.

[Shankar Mishra]

Thanks for input but I am more interested something build-in as part of JSM from Atlassian. I am not preferring to use any extension.

Not sure what is plan for Atlassian to provide this feature.

[Kian Stack Mumo Systems]

@Shankar Mishra, I would have told you if Atlassian had an option for that. You could create different JSM projects for different sets of users, but I did not think that was what you were asking about.