Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,029
Community Members
 
Community Events
176
Community Groups

How to configure category field

Edited

Hi, I would like to know how to configure the categories field so that it presents options that must be chosen for the client, so that each type of request can have its respective categories.

 

image.png

3 answers

1 accepted

0 votes
Answer accepted

Could you please specify your requirement a little bit more?

I assume by your screen, the field "categories" is a custom single list field, correct?

Did I understand correctly, you'd like the customer to choose from a set of options in this field and the given options depend on the request type?

If so, you'll probably need an app to achieve that. It will not be possible with standard jira. A place to start would be Devinity's 'Extensions for Jira Service Desk'. 

Dear @David Friedrich 

 

I guess you are correct. Maybe I did change the tags/label field to "Categorias" and that's why I can't choose from a list of options.

Would be nice if my user could choose from a list of possible problem types but I guess we can't do that now.

 

Thank you very much

Ezequias

0 votes

This is what we were looking for: https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view/

In short, switch to list view, there an admin can edit/add/alter categories.

Looking at the screenshot provided, I don't think this post is about project categories...

Yes, that is unfortunately not helpful

Nope, not helpful, does anyone know how these categories can be set and used? The field can't be even deleted as it is locked

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS

Atlassian Community Events