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How to configure Status pulldown in Help Center Requests view

Mark Shell November 7, 2022

When customers access our portal and want to check their open tickets, they get a pulldown where the default Status says "Open requests."  We use different statuses so by default, they see nothing.  If they do open the pulldown, they see a list of statuses for every Jira project we have.  Is there a way to default the status to the values we want and limit the list of options to just those for the project they're in?

1 answer

0 votes
Darryl St_ Pierre March 12, 2024

There is a Suggestion logged with Atlassian Support on this - all statuses should not be shown in customer portal to filter the request . There's been little activity and not much interest. If this applies to your environment, please consider voting and watching it.

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