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How to configure JSD customer to still be able to readonly confluence and software? Edited

Let's take anonymous access for a minute.

If you have anonymous enabled on Confluence and Jira Software (onPrem) you can allow anonymous users the ability to read the content with linking from one to the other all hunky dory.

The minute you force them to log in to JSD as a customer although they can read the knowledge base attached to the JSD project, they can't read any Jira software linked issues on the KB.  When they come out of JSD they can't read any of Confluence as they are now logged in and don't have a license.

There must be a way to use the three products together and only buy the required amount of licenses for each of those products who need to be able to create content surely?


1 answer

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Hello @Andy Friar

Welcome to Atlassian Community.

Indeed, Service desk customers are not allowed to access Confluence pages and Jira issues with anonymous access allowed. This is indeed a bug with Jira Service Desk application that we are currently working to get solved, as you can see in the reports below:

Unauthenticated Service Desk Customers can browse but not View Confluence Linked KB 

Customers get confused when they have to log out to view JIRA tickets that are open to Anyone 

Feel free to vote and watch the bugs to increase its priority and also receive notifications about any updates.

As a workaround, it is possible to access the documentation once you logout from the customer portal, although we understand this is far from ideal.

Let us know if you have any questions.

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