Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to configure JSD customer to still be able to readonly confluence and software? Edited

Let's take anonymous access for a minute.

If you have anonymous enabled on Confluence and Jira Software (onPrem) you can allow anonymous users the ability to read the content with linking from one to the other all hunky dory.

The minute you force them to log in to JSD as a customer although they can read the knowledge base attached to the JSD project, they can't read any Jira software linked issues on the KB.  When they come out of JSD they can't read any of Confluence as they are now logged in and don't have a license.

There must be a way to use the three products together and only buy the required amount of licenses for each of those products who need to be able to create content surely?

 

1 answer

0 votes

Hello @Andy Friar

Welcome to Atlassian Community.

Indeed, Service desk customers are not allowed to access Confluence pages and Jira issues with anonymous access allowed. This is indeed a bug with Jira Service Desk application that we are currently working to get solved, as you can see in the reports below:

Unauthenticated Service Desk Customers can browse but not View Confluence Linked KB 

Customers get confused when they have to log out to view JIRA tickets that are open to Anyone 

Feel free to vote and watch the bugs to increase its priority and also receive notifications about any updates.

As a workaround, it is possible to access the documentation once you logout from the customer portal, although we understand this is far from ideal.

Let us know if you have any questions.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,204 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you