Having a project´s Queues as the main matrix data, I am trying to create different reports but whenever I want to grab different series of the matrix I can´t. The only options are "created" and "resolved". How can I grab a different column of the matrix.
When it comes to Service Management reports, currently, it's not possible to create other series. You can only create series for Created/Resolved, Average rating, and based on SLA.
There is a feature request suggesting the implementation of this ability:
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