Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change the position of 'Decline' button in service desk's issue view screen

Hi, Currently, In the Service Desk Issue View Screen, the Decline button is being displayed in More dropdown. Is it possible to make it more visible like Approve button? 

Also, Is it possible to reposition the Approve button next to More option?

Please find the attached the screenshot below,


Screen Shot 2020-02-20 at 3.42.11 PM.png



1 answer

0 votes
Guilhem Dupuy Community Leader Nov 18, 2020


Unfortunately, there exist no way to get around this issue at the moment.

You can order the way transition buttons appear in the "View" screen using the "opsbar-sequence" property than you can add in you Wrokflow in the transitions (for more information about that you can go there), but not the Approvals buttons.


Let me know if it helped,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you