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How to change the name of the sender in the letter from JSD

Edited

is it possible to change the name of the sender in the letter from JSD, which comes due to the settings in the Customer Notification. The default name is Jira Serviece Desk Widget. Can I change it?

Look at screenshotnot (not in letter's body, in author(look at yellow line)).1.jpg

1 answer

0 votes
Jack Brickey Community Leader Oct 04, 2020

Yes. I responded to your other post -> How-to-hide-the-name-of-the-agent-in-the-letter-to-the-client 

thanks, but not in letter's body, in author(yellow line on my screenshot)

Jack Brickey Community Leader Oct 05, 2020

Ok so it seems you wish to change the from email address. This is not configurable.

@Jack Brickey Hello, is it still the case ? Not configurable at all ?

Jack Brickey Community Leader Jan 28, 2022

@SAS Coineo , if your goal is to change the sender email for JSM projects you can do so if you verify your domain. Please refer to this existing post and the response from Angélica Luz.

@Jack Brickey Thanks for your reply.
What about the notification "From" is "Jira Service Management Widget" ?

Can I change this setting ?

 

Thanks

Jack Brickey Community Leader Jan 28, 2022

unsure. have not played with widget for some time.

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