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How to change the name of the sender in the letter from JSD Edited

is it possible to change the name of the sender in the letter from JSD, which comes due to the settings in the Customer Notification. The default name is Jira Serviece Desk Widget. Can I change it?

Look at screenshotnot (not in letter's body, in author(look at yellow line)).1.jpg

1 answer

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Jack Community Leader Oct 04, 2020

Yes. I responded to your other post -> How-to-hide-the-name-of-the-agent-in-the-letter-to-the-client 

thanks, but not in letter's body, in author(yellow line on my screenshot)

Jack Community Leader Oct 05, 2020

Ok so it seems you wish to change the from email address. This is not configurable.

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