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How to change the email reply to customers

How do I change the text in the email reply to customers? Currently the text reads:

Just confirming that we got your request. We're on it.

I want to change this.

2 answers

2 accepted

0 votes
Answer accepted

Hi @Bridget Lamb ,

Go to Project Settings > Customer Notifications. There you can find various email templates you can adjust.

This one is the Request created template.

Thank you so much! I appreciate the quick reply. I have made the change.

0 votes
Answer accepted
Liam Green Community Leader Nov 19, 2020

Hi @Bridget Lamb 

Welcome to the Community!

You can change this by going to Project settings > Customer notifications

All you need to do is choose 'edit' on the notification you want to change

Thank you for your help! I found it and made the change.

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