Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,257,253
Community Members
 
Community Events
164
Community Groups

How to change the email reply to customers

How do I change the text in the email reply to customers? Currently the text reads:

Just confirming that we got your request. We're on it.

I want to change this.

2 answers

2 accepted

0 votes
Answer accepted
Liam Green Community Leader Nov 19, 2020

Hi @Bridget Lamb 

Welcome to the Community!

You can change this by going to Project settings > Customer notifications

All you need to do is choose 'edit' on the notification you want to change

Thank you for your help! I found it and made the change.

0 votes
Answer accepted

Hi @Bridget Lamb ,

Go to Project Settings > Customer Notifications. There you can find various email templates you can adjust.

This one is the Request created template.

Thank you so much! I appreciate the quick reply. I have made the change.

Is there a way to edit the signature by copying and pasting a new signature in to the template like you would update your signature in outlook,on that same page? We have a new signature template, we need to upload and it seems it should be as easy as going to this page and just pasting the new one but it does seem like this feature exists.

 

AAAAAjira.PNG

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Safe customer notifications in Jira Service Management for compliance and privacy needs

Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...

342 views 1 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you