Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change auto mail from field

Help!!!   I am new to Jira.   The admin for our Jira software left and I have been given the job as our Jira admin.   *sigh*  

All of the automated email responses from my Jira helpdesk is coming from the personal email of the ex-employee.   I have been digging around all of the setting to find out how to change it.   We have a generic IT helpdesk email account that would be better.    I cannot find out where the setting would be.   Can anyone point me to the right place.   

Thanks in advance.

Blair.

3 answers

1 accepted

0 votes
Answer accepted

Now I am very embarrassed.   It turns out my email contact list found the Jira@{urcompany}.atlassian.net email and put the ex-employees name on it.   So it was showing up in my email like it was from them but was actually coming from the jira email.    I did not look at the actual from email close enough.

Silly me.   

obvious solution found.   :-).   

TNX

Blair.

0 votes
Jack Community Leader Oct 21, 2020

So by default that should not be the case. Natively the outgoing email would be something like jira@urcompany.atlassian.net. However, it could be that the notifications are coming from some automation and the automation rule may be running as the previous user. Before we dive deeper please check all automation rules. 

Makes sense.  Great suggestions.   I was digging through the automation rules but did not see anything obvious.   I will look closer.

Thanks,

Blair.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you