How to change auto mail from field

[Blair Nowakowsky]

Help!!!   I am new to Jira.   The admin for our Jira software left and I have been given the job as our Jira admin.   *sigh*  

All of the automated email responses from my Jira helpdesk is coming from the personal email of the ex-employee.   I have been digging around all of the setting to find out how to change it.   We have a generic IT helpdesk email account that would be better.    I cannot find out where the setting would be.   Can anyone point me to the right place.   

Thanks in advance.

Blair.

[Blair Nowakowsky · Accepted solution]

Now I am very embarrassed.   It turns out my email contact list found the Jira@{urcompany}.atlassian.net email and put the ex-employees name on it.   So it was showing up in my email like it was from them but was actually coming from the jira email.    I did not look at the actual from email close enough.

Silly me.   

obvious solution found.   :-).   

TNX

Blair.

[Blair Nowakowsky]

Makes sense.  Great suggestions.   I was digging through the automation rules but did not see anything obvious.   I will look closer.

Thanks,

Blair.

[Jack Brickey]

So by default that should not be the case. Natively the outgoing email would be something like jira@urcompany.atlassian.net. However, it could be that the notifications are coming from some automation and the automation rule may be running as the previous user. Before we dive deeper please check all automation rules.