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How to capture Data from description and past into summary


Hi Team,


We are creating issue from Email Handler, when it created in description I can see

Thanks & regards 

Name of the person and where

When Issues created, I need to capture the Name of person and where and I need to past at into summary.


Please attached screen shot,

Capture.PNGCould you please help me on this is their any way to do this.

1 answer

0 votes
Jack Brickey Community Leader Feb 08, 2021

if the data is in the Summary (reliably) then you could look into using Automation to extract and place into the Description. What is vital for this to be successful is to be able to rely on the Summary format w/ key delimiters to identify the various parameters. Unless this is done by a SW system it is hard to depend on it TBH.

can explain detail way including diagram

Jack Brickey Community Leader Feb 08, 2021

Hi @gowtham_kumar , i don't have time to do so right now. However, have a look at this document to get you started. There are some good examples in the doc. smart-values-text-fields . 

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