Hello,
I am trying to create an automation in Jira, where I store the time that was needed for the issue to be resolved when we have an outage, referred as "Down Time". I tried {{issue.resolved.diff(issue.created).hours}} and {{issue.created.diff(issue.resolved).hours}} but the result didn't make any sense.
Is there a way I can obtain this result? I checked the math expressions, but no result. Thank you!
Hi @Ada Dedja
Can you use the below Smart value and let me know if this is convenient
{{issue.created.diff(issue.resolutiondate).prettyPrint}}
Ref here
Thanks,
Pramodh
Hi @Pramodh M
Thank you for your help!
The Down Time is type "Date and Time Picker" it still shows a weird date, but I created another custom field "Short text type" and it worked.
Regards,
Ada
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