Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to bulk anonymize JIRA Service Desk customers

Every time a user writes a request to our service desk, a new JIRA Service Desk customer user is created. Customers are communcating only per mail and they have no access to their automatically created customer account.

We want to anonymize all customer accounts older than a specific age. JIRA offers the option to anonymize single users:

2021-03-29 15_50_29-Window.png

But I did not find any possibility, not built in nor via an add-on, to anonymize multiple users at the same time.

How yould this be approached?

1 answer

0 votes
Dirk Ronsmans Community Leader Mar 29, 2021

Hi @Vau Dee ,

I was not able to find anything out of the box for that but going by the article there is a way to do this through the REST API.

So as an admin you coud write your own script that and using the API you could then anonymise them!

@Hi @dirk ,

thanks for your reply, I already thought that this might be the only way but hoped, that there would be a better solution.

Thank you

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

751 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you