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How to bring "due date" as field value in SLA screen under conditions?

I want to configure SLA based on "Due date" but unable to configure "due date" as mentioned in the below mentioned article(In link) for cloud version. For this reason, we are unable to go live from last three months as this is a basic need as we follow SLA based on due date. Now we are planning to drop the project if it is not possible. Please suggest us a workaround. No add-ons are fulfilling our need


The below page to configure field values is not useful for cloud version.


2 answers

0 votes
Brant Schroeder Community Leader Nov 19, 2020


  All the documentation you are looking at is for server.  Server and cloud have differences in how they function.  Can you explain what you are trying to do and I can see if I can help you with it.

I want to define SLA based on "Due date". Timer supposed to be paused until we reach due date. How to achieve it in Cloud version?

0 votes
Brant Schroeder Community Leader Nov 19, 2020

In cloud you would have to use a status on your workflow that the issue is then moved  into when the due date is breached.  You could have an automation do this and this status is what would start the SLA.

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