We want to know how to send out an automatic message when tickets havent been responded to. So when a client hasn't responded how do we send out a reminder and let them know if they dont respond in a few days the ticket will be closed and if they have any further questions they can request a new ticket.
You should consider using automation for this. In fact if memory serves there may be one in the library already for it that you can use as a starting point. Basically you want to have an SLA set up for non-responsive customers. And when that SLA breaches then you can trigger an automation to remind them
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