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How to automate creation of Major Incidents from customer reported tickets


I can't find a way to automaticaly escalate tickets created by customers to opsgenie major incidents. I only can see option to do it manually by Create Major Incident button in issue view. I would like to escalate certain tickests (for example with highest priority) to Major Incidents and benefit Opsgenie alerting options

3 answers


This took me a while to figure out, trawling through documentation.


You need to use generic Jira system webhooks, sending to a generic OpsGenie integration.

The webhook configuration lets you filter based on JQL and event type. This is enough to generate the Alert in OG, but I haven't gotten to really optimise it yet with field mapping and setting priority etc.

Very interested in this as well.

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