How to auto-fill "Approvers" field in JSM based on Azure AD data?

[Balaji Suresh]

In Jira Service Management Request forms, we are looking for a feature to auto-fill "Approvers" field with immediate Manager name as in Azure AD. Doing this will enter correct Manager name, else it may allow Customers to add incorrect Manager name.

How can we achieve this? We are using Atlassian Access connected with Azure AD for User provisioning.

Environment: Jira Cloud (JSM Cloud)

[Liron]

Hi Balaji, as a first step , to understand automation of approvals, does this help at all?

https://community.atlassian.com/t5/Jira-Service-Management/How-to-make-auto-adding-Approvers-for-custom-request-type-like/qaq-p/1564991

Liron

[Piotr Patrzek]

Hi Balaji,

you can use "Azure AD Attributes" to sync Azure attributes like a "Manager" to the native custom fields like User Pickers/Approvals in Jira.

https://marketplace.atlassian.com/apps/1220477/azure-ad-attributes-for-jira?hosting=cloud&tab=overview