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How to attach files to Jira Service Desk Widget

Is it possible to allow customers to attach a file when using the Service Desk Widget? Right now I only see the option for the customer to enter text about an issue? 

1 answer

You can add files and images to any issue in your service desk project. When working on an issue, simply drag and drop a file onto the issue, or select More > Attach files. You will then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.

 

prepaidgiftbalance

thanks, i meant adding the ability for someone to use the attach file function. The widget didn't have that ability. Right now they can only add text and not attach a file, the widget does not give that option.

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