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How to allow team members to change the reporter if they create a ticket?

Edited
Vijay Rao I'm New Here Jun 20, 2022

As a team, all members can create tickets in our Jira project. They then wish to put someone else in as the Reporter for the ticket. However, the ticket defaults to themselves as the Reporter and doesn't allow them to change it. How do we solve this without making all the team members an admin?

2 answers

1 vote

Hi @Vijay Rao and welcome to the community!

You don't have to make yoyur team members an admin but you should have a look at the project's permission scheme. There's a Modify Reporter project permission to control this ability.

Best, Max

0 votes

@Vijay Rao -

Welcome to the community.  I agreed with what Max suggested, but this is only if that your "team" members are all agents for your JSM env.  If not, then you can ask your members to utilize the Portal UI when creating issues for others and utilize the default ootb function of "Raise this request on behalf of".

2022-06-20_8-08-10.png

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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