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How to add the "Priority" field into Customer Notifications in JIRA Service Desk?

Hi!
(We use JIRA Service Desk (Server) 4.5.4)


Currently, there is a pretty limited range of options in the "Insert Variable".
I tried to configure it following the article
https://confluence.atlassian.com/servicemanagementserver/managing-service-desk-notifications-939926348.html


1) Is it possible to insert the "Priority" Field into this list as an option?
2) is there any way to insert the "Priority" Field into the customer notifications?
3) We're planning to migrate to JIRA Service Management (Cloud). I was wondering if there were this option there?

manage_service_desk_notifcations.png
Than you!

2 answers

2 accepted

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Answer accepted

I've inserted the "Priority" Field into the customer notifications using Raley Email Notifications for Jira / JSM 

We support this using custom templates in Notification Assistant for Jira

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