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How to add an SLA for a dedicated selection in a service request form?

Christiane Klockmann February 8, 2024

Explanation:

We have 4 kinds of Service requests and within each kind again 2-5 types of the corresponding type. A single dedicated type has an SLA of 24 hours, the others have no SLA

The types of the kinds are considered by selection in the corresponding application forms.

 

Do you have an idea how this can be implemented in Jira?

 

 

1 answer

0 votes
Rebekka Heilmann _viadee_
Community Leader
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February 14, 2024

Hi @Christiane Klockmann 

This "selection" is saved in a Jira field I assume?

SLAs apply to any issue that the JQL returns. You can freely define the JQL and therefore apply different SLAs to different issues.

Screenshot 2024-02-14 175431.png

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