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How to add an OpsGenie account

So I created a Confluence and a Jira Service Management account and got my domain All good. 

Next I wanted to add OpsGenie and no matter what route I go through it wants me to create a new account but won't let me use so I have to make a new domain  - Odd but OK so far.

Now in OpsGenie I want to link to JSM but it says I don't have JSM in the domain, would I like to create it? No, I already have one thanks!

I cannot find the right sequence to create the services, help!

1 answer

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Hello @Michael Moyse,

Welcome to Atlassian Community!

In order to add OpsGenie to an existing site, it’s necessary to access Jira and go to Cog icon > User management > Discover applications.

Screen Shot 2021-06-14 at 10.22.15.png

On the details of your site, I can see two OpsGenies, but none under the first domain you mentioned.

If you haven’t used the OpsGenie you created on the second domain, can you try adding it to your main site where there is JSM using the steps I mentioned above?

Kind regards,

OpsGenie is not listed under discover Applications. 

If I try to create an instance under tsdconnect, it won't let as it says the domain is in use which is how I ended up with tsd-connect which I hoped would connect but it is disconnected.

The other account you refer to is an older one I was testing.

Hi Michael,

Thank you for testing.

I confirmed with my colleagues that, OpsGenie added via Discover applications as I mentioned is a separate one. 

Your main site (the one with JSM) already has OpsGenie and you can access using the URL

Please, give it a try and let us know how it goes.

Yeah, that redirects to so that's the domain I don't really want.

Bit of a muddle really.

OK, so I've deleted the tsd-connect version of OpsGenie. I'll give it an hour or two and see if the link you provided will attach to the correct one.

Nope, still redirects to the wrong domain :-(

Thank you for testing, Michael.

Are you redirected to the tsd-connect OpsGenie when accessing the top left menu (Switch to…)?

Can you please test by going to the ITSM project and click on Alerts?

Screen Shot 2021-06-18 at 09.43.02.png

The "Switch to" menu shows the independent sites that you are part of, so since tsd-connect was separated, it will redirect to that OpsGenie.

The one connected to JSM can be accessed directly from the project.

Yes, "switch to" sends me to  tsd-connect

Alerts sends me the correct

I seem to have got into a right mess with this, how do I sort it?

Hi Michael,

You mentioned you deleted OpsGenie, so if the subscription was canceled, it should be completely deleted in 30 days.

You can also reach out to our customer advocates at They can better help with deleting/canceling a site.

I never did get this to work properly, seems to be a bit of mess.

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