Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add a Service Desk User, without giving them access to JIRA Software

I am wanting to add agents to our Service Desk, without giving them access to our JIRA Software (I do not want them to see the other projects that we have in JIRA). Is this possible?

 

I have gone into users and revoked this access from the user I have added, but they are still able to see all projects, click on them and view the tickets inside (they are unable to comments etc). I do not want them to have any visibility over these projects. 

 

 

1 answer

1 accepted

3 votes
Answer accepted
Mikael Sandberg Community Leader Mar 08, 2021

You will have to change the permission scheme that your JSW projects are using, by default is allows any logged on user to browse projects. You should change that to at least only allow users belonging to your JSW user group to browse.

Thank you, that worked! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

643 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you