It is a legal requirement to ask for permission to store personal data such as an email address. So when I ask a customer to provide her/his email along with his/her problem via our customer service portal I need him/her to OPT-IN to us using his/her email for correspondence. Otherwise I may not ask for the email addresss.
Does JSD have such a Opt-IN component that I can activate on the customer portal frontend? How do I activate it?
If not: how can I modify the appearance of the Issue Types to include a textfield explaining the legal requirements and offer a tick field?
Hello @Dominik Büsch,
Thank you for reaching out to Atlassian Community!
When using Jira Service Desk, currently dynamic fields are not supported. The workaround, in this case, is to use an add-on as Jennifer mentioned.
There is a feature request suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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