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How to activate an OPT-IN field with the Customer Portal?

It is a legal requirement to ask for permission to store personal data such as an email address. So when I ask a customer to provide her/his email along with his/her problem via our customer service portal I need him/her to OPT-IN to us using his/her email for correspondence. Otherwise I may not ask for the email addresss.

Does JSD have such a Opt-IN component that I can activate on the customer portal frontend? How do I activate it?

If not: how can I modify the appearance of the Issue Types to include a textfield explaining the legal requirements and offer a tick field?

Thanx! :)

2 answers

You might also try using an add-on, such as ProForma, that allows you to have conditional logic on your portal forms. You can include a opt-in question and then only show the email field if that opt-in is selected.

1 vote

Hello @Dominik Büsch,

Thank you for reaching out to Atlassian Community!

When using Jira Service Desk, currently dynamic fields are not supported. The workaround, in this case, is to use an add-on as Jennifer mentioned.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.


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