I have few transition which requires confirmation from Customer Portal and requires to collect/update few custom field values from customer portal. I know this can be done in Server using Actions for Service Desk is there any similar app or functionality in Cloud instance.
I am unaware of anything like this in the cloud and was not able to find anything in the marketplace when searching. I would suggest reaching out to Deviniti to see if they have plans for moving it to cloud https://deviniti.atlassian.net/servicedesk/customer/portal/1
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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