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How to Change the Subject of Customer Notifications by Adding Dynamic Value of Rule Name?

Agent September 17, 2023

I hope to be able to change the email subject so that different types of notifications can be differentiated from the subject itself.

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Teja
Community Leader
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September 17, 2023

Hi @Agent 

Welcome to Atlassian Community!

you can customize the customer notification templates, please find the documentation for more details -Create and edit the content of your customer notifications | Jira Service Management Cloud | Atlassian Support

You can also try Jira automation and smart values to send notifications based on issue events.

Jira Automation 

Jira Smart Values 

Thanks,

Tejaswini

Agent September 19, 2023

I would like to know what the numbers in the link refer to as smart value.

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