Just wondering if anyone is using JIRA as a true tier one help desk? If you are how do you have it configured to escalate issues between tier one and tier two? What are some of the challenges you have had and what is working well?
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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