Our customers will submit the documents via Jira Service and I need to keep the attached documents for 3 years.
If I resolve the ticket (issue) in the JIra Service Management , how long does the attached files remain in a resolved ticket? ( I am using free account. )
If you would like to archive the issues by copying all the details from the issue (including attachments) to Confluence, I work at Elements you might find our app Elements Publish to Confluence useful.
The app works by creating a new Confluence page from Jira and publishing your issue details directly to the page, including fields, labels, and attachments. This could be useful for your archiving needs.
Once the file is attached to an issue, it is there (without any time period) regardless if the issue is resolved or not. The free account behaves the same manner.
However, it is up to Atlassian if they change on the data retention policy or not in regards to free account offering.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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