Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,276
Community Members
 
Community Events
176
Community Groups

How long does the CSAT last in Jira (Any expiration date?)

Anyone know if the Customer Satisfaction feedback on JSM Data Center have expiry date or will last forever until the customer give their review?

1 answer

I found another community post, where Atlassian Team is responding: there is no expiry date, but token can be removed by API

"The CSAT notifications include an auth token which is stored as a property on the issue, so it's possible to remove this by using API.

I tested the endpoint below and it works:

curl -v --request DELETE \
--url 'https://xxxxxxxx.atlassian.net/rest/api/2/issue/ISSUE-KEY/properties/feedback.token.key' \
--user 'email@domain.com:APITOKEN' \
--header 'Accept: application/json'

So, after a while, if you don't want the survey to be available anymore, you can run the API above to delete the token for the survey to be unavailable." 

Source: https://community.atlassian.com/t5/Jira-Service-Management/Can-I-configure-the-time-the-satisfaction-survey-will-be/qaq-p/1379775#M55116 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events