How far back does the email log go?

[Alex Barron]

Our email log in the service desk goes back until August 29th,which is 47 days ago. Can we get it to go back further? 

Thanks!

[Angélica Luz · Accepted solution]

Hello @Alex Barron,

Thank you for reaching out to Atlassian Community!

The email logs, by default, keep the logs for 45 days because it’s the default value set on the Global mail settings.

As a Jira administrator, you can access this setting by going to Cog icon > System > Global mail settings.

Every 45 days the processed emails will be deleted from the database and you can change it to be 180 days.

In your case, the older mail logs were already deleted and it’s not possible to recover them.

If you have any other questions regarding this matter, please, let us know.

​​​​Kind regards,
Angélica