Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you turn off/stop automatic commenting on issue creation?


We are using Jira Service Desk in Cloud. I created a project with an anonymous issue creation. It works well, except every new issue has an internal comment with my name, and an email is being sent to customers with my name as the sender. At this time, we have to manually delete these internal comments.

2022-01-14 14_49_30.jpg      How do I stop such comments from being added, including emails with my name?

I looked in the workflow, automation, and notification settings and cannot find anything where I can change it from occurring. Any ideas?

Thank you!


1 answer

1 accepted

2 votes
Answer accepted

Hey @Steve Dobrioglo 

Did you check the project automations ?

Click "Project Settings" in the left hand menu -->Go to "Automation" in the left menu.
You will see a rule called "Flag Anonymous request", check this rule and take necessary actions. 

Check in legacy automation rule too.

FYI since it's added as internal it should not send any emails to customer., that's the whole concept of internal note.



Hi Vishwas,

Thank you for your response. That was it - thank you. I previously went through automation rules but failed to locate where I could change the owner - so to say. I found "run rule as" option under the gear cog of the rule.



Like Vishwas N M likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

722 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you