How do you stop time in SLA based on a priority?

[Trenton Finley]

I was hoping that I could set time to stop on a request once the priority is placed on hold. Is this possible? When I edit the SLA and go to the Pause I have options, but priority is not one of them. 

Thanks,
Trenton

[Vitaly_Berezovsky_SaaSJet]

Hi @Trenton Finley 

For these purposes, I can recommend the SLA Time and Report for Jira.

In this addon, this can be easily implemented using the SLA settings, because we have the ability to pause a ticket when changing the priority of the ticket.

I hope I was able to help you! If you have any questions, you can contact our support team or sign up for an online demo.

The application has a 30-day trial period and is free for small teams (up to 10 users), so you can check how well it suits you. My team developed it so our support team can help you with the settings

[Ste Wright]

Hi @Trenton Finley 

There's a limited list of fields you can use in SLA conditions - which are things like assignee changes, comments, status changes, etc.

I found this feature request - JSDSERVER-2297 - but it's for custom fields. You could create a separate request for system fields? You can do that from here: https://jira.atlassian.com/secure/Dashboard.jspa

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Alternatively, I'd check out App options on the Marketplace to extend SLAs, such as...

• Time to SLA 
• Time in status | SLA | Timer | Stopwatch for Jira DC/Cloud 
• ...or another App from the Marketplace

Ste

[Dan Breyen]

Hi Trenton, Based on what you see, it looks like it's not doable with the Base code. This sounds like a great Suggestion for Atlassian to add.  I took a quick look at Atlassian's Jira site but couldn't find anything related. 

I believe you can submit a suggestion from there to see if they can add it in the future.