I'm using JSM cloud for HR service management and would like to restrict access to a particular issue type because only a specific list of users needs access to view and edit those service requests.
What is the best way to configure access permissions so that only specific members of my team can see this issue type?
Project = Human Resources
Group with access = HR team (all team members have access)
Issue type to restrict = leave requests
Appreciate any suggestions!
Welcome to Atlassian Community!
You can achieve this by using issue security. Then on the Leave requests you can set the security to only allow for example the HR team and the reporter to see the request. Have a look at Configure issue security schemes for more information on issue security.
Thank you, @Mikael Sandberg I have read through the link and it's helpful.
One step I seem to be missing is how to associate the issue security scheme with a specific issue type. I am able to apply it to a project under Project Settings, but cannot figure out how to apply it to just one issue.
In this case, I am looking to configure so that everyone on my team has access to view and edit all issues in our project EXCEPT one that only a subset of my team requires access to.
What controls the access is the Security Level field. If all your issues are following the same workflow you can either use automation to set the field based on the request type, or manually set it by adding the Security Level field to the screen and change it. If the issue that you want to limit access to is using a different workflow you can set the security level as a post function on create.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events