How do you "close" service desk issues that are done or resolved from your queue?

Barbara Willborn May 23, 2017

Once I select "done" or "rejected". the service desk issues still show in my "open" queue. Is there a way to move these out of open status?

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Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2017

What is the criteria in your Open Queue?  When you say select Done or Rejected is that updating the REsolution or the status of the issue. 

Barbara Willborn May 23, 2017

Thank you so much! I was searching and found out looking through the queue that I could adjust the content based on status.

I fixed it! I appreciate the response

 

 

 

Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2017

Great....

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