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How do you pull a report on all tickets that have been on an Escalated status? Edited

Is there a way to track and pull data into a report with all tickets that have been escalated?

Just querying through status doesn't seem like a good option as that would eliminate tickets which are no longer escalated at the time of extract. 

1 answer

@Jillian Marabut Try this: 

status was in (Escalated)

Hi @Trevan Householder thank you for this. I just tried and it doesn't seem like it's working. I used a Service Desk which I know for sure had an escalation in the past week that the status has now changed to "Work-In-Progress" however, the report (and graph) does not return an accurate count. 

Even when I made sure the date range was correct, it still does not pick up the once escalated tickets. 

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