Is there a way to track and pull data into a report with all tickets that have been escalated?
Just querying through status doesn't seem like a good option as that would eliminate tickets which are no longer escalated at the time of extract.
@Jillian Marabut Try this:
status was in (Escalated)
Hi @Trevan Householder_Isos-Tech-Consulting_ thank you for this. I just tried and it doesn't seem like it's working. I used a Service Desk which I know for sure had an escalation in the past week that the status has now changed to "Work-In-Progress" however, the report (and graph) does not return an accurate count.
Even when I made sure the date range was correct, it still does not pick up the once escalated tickets.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.