Is there a way to track and pull data into a report with all tickets that have been escalated?
Just querying through status doesn't seem like a good option as that would eliminate tickets which are no longer escalated at the time of extract.
Hi @Trevan Householder thank you for this. I just tried and it doesn't seem like it's working. I used a Service Desk which I know for sure had an escalation in the past week that the status has now changed to "Work-In-Progress" however, the report (and graph) does not return an accurate count.
Even when I made sure the date range was correct, it still does not pick up the once escalated tickets.
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