How do you pre-populate a Jira portal Dynamic form using the URL like standard forms.

[Andrew Thomas]

Hi All,

I have recently created a few dynamic forms that changes based on the answer of the initial drop-down custom field. I was wondering if there was a way to pre-fill this initial dynamic field using the URL like on standard forms. For example, adding ?summary=test or ?customfield_12345=test on the end of the URL etc. 

Thanks for any help you can provide.

[Florian Bonniec · Accepted solution]

Hi @Andrew Thomas 

Based on Atlassian suggestion tracker it's implemented for JSM Cloud (https://jira.atlassian.com/browse/JSDCLOUD-133).

This article from the community may help you. https://community.atlassian.com/t5/Jira-Service-Management-articles/Pre-populate-Fields-from-URL/ba-p/1997476

Regards

[Andrew Thomas]

Thanks

[Andrew Thomas]

Hi,

Thank you, I can see that there is a NOTE on that link to say that what i am trying to do is not supported.

NOTE: This feature does not work with Forms specifically, as the pre-filled data is overwritten when the Form loads on the page.

The field i am trying to pre-fill is in a form so the URL method doesn't seem to work. When its outside of the form, it pre-fills ok which is a bit annoying.

Thank you for your help.

[Marc - Devoteam]

Hi @Andrew Thomas 

@Florian Bonniec is correct, based on the information n the links this is possible.

The is hoever a but, if a customer on the portal uses the predefined URL and selects another option (link) on the portal and then reverts to the previous page in the browser the predefined url; will not load and directs the customer to the main page

See, JSDCLOUD-9270 

[Marc - Devoteam]

Of course you can set this in the fields on the request by setting them as hidden.

This required to have a predefined value set in a field.