Our company has just migrated to using Jira as its service desk provider, and one of our main concerns so far is the formatting of email messages.. A lot of our users are not IT literate and so prefer to email their tickets as opposed to using a portal / webpage, the issue is when the emails are parsed into tickets this happens:
How can we make it auto format so the signature blocks match the emails as when we reply to a user it looks so unprofessional and messy?
Cheers for any help!
Hello @Graham Wells,
Welcome to Atlassian Community!
When it comes to email signatures, currently, it won’t be formatted correctly on the new issue view. This is a known bug:
Please, click on “This affects my team” and also watch to receive updates from our developer team.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events