How do we get nicely formatted email replies?

[Graham Wells]

Our company has just migrated to using Jira as its service desk provider, and one of our main concerns so far is the formatting of email messages.. A lot of our users are not IT literate and so prefer to email their tickets as opposed to using a portal / webpage, the issue is when the emails are parsed into tickets this happens:

How can we make it auto format so the signature blocks match the emails as when we reply to a user it looks so unprofessional and messy?

Cheers for any help!

[Angélica Luz · Accepted solution]

Hello @Graham Wells,

Welcome to Atlassian Community!

When it comes to email signatures, currently, it won’t be formatted correctly on the new issue view. This is a known bug:

• New issue view doesn't format Descriptions or Comments that include HTML stylesheets as expected.

Please, click on “This affects my team” and also watch to receive updates from our developer team.

Kind regards,
Angélica