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How do we get nicely formatted email replies?
Our company has just migrated to using Jira as its service desk provider, and one of our main concerns so far is the formatting of email messages.. A lot of our users are not IT literate and so prefer to email their tickets as opposed to using a portal / webpage, the issue is when the emails are parsed into tickets this happens:
How can we make it auto format so the signature blocks match the emails as when we reply to a user it looks so unprofessional and messy?
Cheers for any help!
1 answer
1 accepted
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