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How do trigger an email everytime a customer fills out Satisfaction ratings

I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provide feedback, for Jira to trigger an email to me (administrator)



1 answer

Sample Recipe for Jira Automation

When: Value Changes for "Satisfaction"

Then: Send Email to you / Administrators

Screen Shot 2020-07-21 at 13.39.17.png

@Robert Levelind where from are you doing this? I don't have a "Field value changed" option in automation. I went to project settings - automation. Is this the right place?

Maybe it is not possible in cloud?



If you scroll down in your Project Settings you will first see "Automation" which you are currently using.

If you scroll a bit further you should be able to see another section called "Project Automation" which is the newer (and in my opinion better) automation engine :)

Thank you, never noticed that one. :) Will start to explore it now.

Like Robert Levelind likes this

@Robert Levelind 

Thanks! How do I add the comment and the number of stars to the email that I`m triggering as a result of this rule.

Thanks for the help!

Hey @Joshi_ Hardik

Satisfaction Rating is stored as a customfield inside your Jira instance - you can use some API exploring to find the ID. For my particular instance that would be


API Exploring: https://<your-site><TEST-ISSUE>?expand=names

Search for "Satisfaction"

When sending as an email you can use this notation to get just the satisfaction number from the field

{{issue.customfield_<ID>.rating}} / 5


I can`t seem to open that link for the APIs. The page keeps re-routing. I`ll keep digging into it - thanks!

@Joshi_ Hardik @Robert Levelind 
Hi! Did u solve this problem?)

@Petr Yep just follow the thread and replace with your instance :) 

@Robert Levelind 
Very strange:)

In the automation "send email" for the lookup issues I've used these examples, but it didn't work for me at all {{issue.fields.Satisfaction}} • {{issue.fields.Satisfaction}} • {{issue.customfield_10028.rating}} • {{issue.fields.Satisfaction.rating}} • {{issue.Satisfaction.rating}} 

What am I doing wrong? 

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