Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do i move a project from one helpdesk to another

I have two helpdesk sites:


the trial one was created by mistake - and there's a project on it that I'd like to move to company.atlassian so i can manage everything with the same user base etc.


Can this be done?

2 answers

0 votes

Hi @grose ,

At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances.

0 votes
Ismael Jimoh Community Leader Sep 18, 2020

Hi @grose 

The ideal way to move the above is a project merge which is a bit complicated.

Before we begin, while you perform this, no new issues, changes must be performed on either JIRA instances as they would be lost.


  1. Setup 2 JIRA Servers (self hosted)
  2. Take a server backup of both of your instances and restore them on the servers in step #1. (remember to restore all your add-ons that you have in cloud so you do not lose their data.)
    • Also take a cloud backup of the final server because the restore process later on will destroy the data and you want a way to rollback if possible.
  3. Use either of the add-ons Configuration Manager for JIRA or Project Configurator to export the one project you need from one server and import it into the other.
  4. Once the project has been imported, take a backup of the server you restored the data to.
  5. Restore the backup to your main JIRA server (this is a destructive step that will overwrite your existing project data hence the warning at the top.)

These steps should help with the project moving but as mentioned again, please do the above with care and always make sure you have a backup at all times.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you