How do i activate other export options in help center?

Berik Irgebayev
Contributor
August 5, 2024

Hi,

I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around.

A customer is asking for a functionality to export their tickets in an Excel sheet for their internal reporting. However, If I look at "Customize your Help center" options, they're pretty limited. 

Anyone experience with this? Would be much appreciated!

Berik

2 answers

1 vote
Mark Anderson
Contributor
August 5, 2024

There's a 3rd party app which would allow your customers to do that

 

It might be this one:
Advanced Portal Reports for Jira Service Management | Atlassian Marketplace

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2024

Hi @Berik Irgebayev , there are open suggestions for this that you may wish to watch/vote for. JSDCLOUD-826 Ability to export issues as a customer  

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2024

Of course the agent could do this for the customer.

Berik Irgebayev
Contributor
August 7, 2024

I also thought of that, but due to shortage of hands or how busy it gets, this is not preferable, as it adds yet another task to an already full schedule. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 7, 2024

Understood. You could also consider using Google sheets and the extension that allows you to schedule a JQL query and then set up a script to automatically send it to your customers. And then there is the add-on application consideration. oh and don't forget the APIs if you're so inclined you could script from something using that.

Berik Irgebayev
Contributor
August 7, 2024

Thanks @Jack Brickey  for finding that link, I just voted there and added a comment. 

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