I've created a couple of shortcuts for our team, seen here:
However, the rest of my team are unable to find/see these shortcuts I've created for them. Is there a way I can make these available to my support agents?
Sorry for not getting back to you. So my question is what are those shortcuts to? I’m wondering if there’s just something weird about the team being able to see any shortcuts you add versus the specific target of the shortcut. Can you try to add a shortcut to say google.com and see if your agents actually can see the links and access them?
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