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How do I see the closed/done tasks created in Jira service management

I can't see the tickets which have been marked as done or the closed tickets in the console of jira service desk

2 answers

1 accepted

3 votes
Answer accepted
Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 09, 2023

Hi @Vikas Mahajan 

Welcome to the community.  You can simply conduct an Advanced issue search using JQL.

project = XXX AND status in (Done, Closed)


Hope this will help you!

Regards,
Sushant Verma

Hello @Sushant Verma 

 

I cant find the advanced issue search option, neither in the search box nor in the filters search, could you please help me here.

Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 09, 2023

@Vikas Mahajan Could you please share the screenshot, so that I can look into this further.

Regards,
Sushant Verma

@Sushant Verma Nevermind, I got it, I can see the closed tickets now, although is it not possible to view closed tickets directly from the projects instead of searching for them in Filters - advanced issue search. 

P.S Thanks for the help!

1 vote
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 09, 2023

Hi @Vikas Mahajan ,

In your Jira customer portal (https://<baseURL>.atlassian.net/servicedesk/customer/portals), click on Requests button on the right top , select All. 

In the next page, You can select the required status for the search.

As this is customer portal, you don't have JQL advanced search option. i.e. Search is limited here

image.png

Hello @Rilwan Ahmed ,

 

This is requests you are talking about, I have created tasks which have been done/closed and I cant view them now.

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