Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I restrict so only customers within a specific organisation can see each other's tickets Edited

I have 1 project called 'IT helpdesk' and I'd like certain customers to be able to raise issues/ requests under this project. 


I also only want customers within the same organisation to be able to view each other's requests. e.g. customers from different organisations can't see each other's requests or even view the other organisation names or projects they don't have access too.


I can't see how to set this up, any help is appreciated!

1 answer

1 accepted

3 votes
Answer accepted
Jack Community Leader Jun 07, 2021

That is precisely how organizations work. The customer to an organization it allows them to share issues among themselves but not with other customers in other organizations. I just need to be sure that you don’t have the same customer in multiple organizations where you don’t want them to be able to share issues. 
Try this article- what-are-service-project-customers-and-organizations 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

120 views 7 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you