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How do I have my widget open to a specific form?

Hi there - two questions.

 

1. We'd like to embed a Jira widget on our website for customers to access directly. When trying, customers are defaulted to typing a question to view a help article. We have a few different portal groups/request types. How can we tell the widget to open to a specific request type based on page URL?

 

2. In my cloud instance, I am not seeing how I can allow customers to access requests without logging in.

 

1 answer

0 votes
Dave Mathijs Community Leader Aug 22, 2022

Hi @Jake Liebler ,

1. You cannot direct a widget to a multiple request types, you only can select 1 default request type.

 

2. You need to add customer via the Customers page of your project.

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