How do I have my widget open to a specific form?

[Jake Liebler]

Hi there - two questions.

1. We'd like to embed a Jira widget on our website for customers to access directly. When trying, customers are defaulted to typing a question to view a help article. We have a few different portal groups/request types. How can we tell the widget to open to a specific request type based on page URL?

2. In my cloud instance, I am not seeing how I can allow customers to access requests without logging in.

[Dave Mathijs]

Hi @Jake Liebler ,

1. You cannot direct a widget to a multiple request types, you only can select 1 default request type.

2. You need to add customer via the Customers page of your project.