Keyword being "force".
I know it seems a little heavy-handed to force customers to do something, I just wanted to ensure a level of consistency within tickets and make sure every request has an organization tagged to it (without having to add another custom field to the request).
If I leave requests as-is, customers my choose to not share their request with their organization, which means that no organization will be associated with the ticket, which means my agents have to go look up the customer organization manually, which means we lose out on some efficiences (especially when we have a high volume of tickets coming in and tie-ing a ticket to an organization really speeds up the resolution process for us).
You can make the field required by setting the respective field in the field configuration scheme: Jira settings-> issues-> Field configurations-> select the field configuration-> click on 'required' to make the field mandatory:
For Service Desk though, you can also set the field to 'required' in the portal. Go to 'project settings'-> 'Request types'-> select issue type-> click on 'Edit fields'-> make the field required in the portal:
Hope it helps,
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