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How do I change the reply-to in a email notification? JSD is using another mail in Reply-To

Mikael Holm
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February 8, 2019

Hi,

I'm facing an issue where email notifications on issues for a project is sent correctly but when employees answers the emails to add a comment in their issue, the reply-to email is changed from the default to a email adress used for a specific issue type in the project.

Our default email is something like servicedesk@companyname.net, the reply-to for this project is changed to something-else@companyname.net. The same email we are using for just one specific issuetype.

Any idea how to remove the reply-to in the mail header?

Cheers for any help.

1 answer

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Brenton Rose October 20, 2021

We are having a similar issue. Was this ever answered?

Taras Shved
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May 10, 2024

Same, send from a default, replies to a custom email.

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