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How do I change the email notification contents when new issue is created?

I have googled and was advised to check the Jira watch - batches options in Settings > Manage Apps, but I do not see that option anywhere.

Appreciate some help.



2 answers

0 votes
Tansu Akdeniz Community Leader Nov 15, 2020

Hi @Jacob Andy 

Do you mean customer notifications? If yes, please follow this steps;

  • From your service desk project, go to Project settings > Customer notifications.
  • Choose the event. Ex; Request Created
  • Customize it.

Related article.

Hi, thanks for your reply.

Not the customer notification but rather notification for my internal.

I have checked that option from Project settings > internal notification (and others there) but there isn't any option to change the email template.




I would like to add a field in there.



Tansu Akdeniz Community Leader Nov 16, 2020

Hi @Jacob Andy 

Unfortunately, it is not possible to edit project notifications as @Jack said.

Another option is to use built-in automation feature. You can add a rule for issue created event and send a customized e-mail from project settings -> automation tab.

0 votes
Jack Community Leader Nov 16, 2020

there isn't the ability to edit the standard notifications for JSW/Jira Core. Here is one suggestion that was closed as "won't do" - 

Option - consider an addon mail handler, e.g. JEMH

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