Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How do I change the email addresses of my customers in the JIRA service management?

tiankim_lian
tiankim_lian
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 2, 2024

We need to migrate the email domain and the old one will no longer be used. My customers are tagged to the old email domain as their JIRA service management customer email login ID. 

They are portal-only users and they themselves cannot update their emails. However, I also cannot find out where i can change for them. Can help advise? 

Answer
Watch
Like Be the first to like this
107 views

1 answer

0 votes
Marc - Devoteam
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 2, 2024

Hi @tiankim_lian 

Welcome to the community

Currently only a user is able to change it, unless all you customers are managed accounts and you have setup SSO the domain or domains

See open feature: JSDCLOUD-5746 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events