Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I change the Jsw issue status triggered by a JSM issue status change?


When the Jira Service Management Cloud(=JSM) issue and the Jira Software Cloud(=Jsw) issue are linked, I'm looking for a setting that automatically changes the status of one when it changes.

Of these, using "Automation" of JSM, it was confirmed that the JSM issue status can be changed automatically by using the Jsw issue status change as a trigger.

However, on the contrary, I cannot find a way to change the issue status of Jsw triggered by the issue change of JSM.
Is there a good way?

For example, I would like to know how to automatically reopen the linked Jsw issue if the JSM issue fails.

1 answer

0 votes

@Naruhito SANO -

You can customize your WF in JSM to create customized post-function setup to trigger status change in the Jira linked issue based on your need.

In our env (Jira/JSM Data Center On-Prems), we have a few add-ons "Jira Misc Workflow Extension" and Script Runner for Jira to allow us to create/customize post-function calls in the workflow.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

219 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you