It is possible that your customer is using his/her personal account accessing your portal, only the account holder can update his/her account details (i.e. Department/Location). As system admin, you cannot update a personal account.
Your customer can setup his/her account to admin managed account - see link for more information - https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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