How do I change the Department or Location of a Customer?

[Ross Morrissey]

I would like to update these fields, but it looks like I can only update my own.

[Joseph Chung Yin]

@Ross Morrissey 

Hi Ross:

It is possible that your customer is using his/her personal account accessing your portal, only the account holder can update his/her account details (i.e. Department/Location).  As system admin, you cannot update a personal account.

Your customer can setup his/her account to admin managed account - see link for more information - https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.